I just finished a whirlwind trip to Ireland, California, Ohio and Virginia. In each of those places I had discussions with business owners around how to get people to take initiative. One thing that came out was that a lot of us think we’re giving people responsibility when we’re really just giving tasks. The results are very different from one to the other.
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We always want to push the limits of customer service, but sometimes it can be the worst thing for your business.
I sat with the African egg vendor and twenty or so others in a mud brick building with no doors or windows, just openings. The average person in the room made between $30 and $60 a month in U.S. dollars, which was more than a lot of other people there made.
Balance is another lousy Industrial Age artifact. It’s a disease, not a cure. Successful people don’t live a balanced life. They don’t want one, either. Do you want a successful life? Then stop seeking balance.
Not a single Fortune 500 was started with a business plan; not one. They understood that the second worst thing someone starting a business can do is create a business plan, and the worst thing they can do is follow it.
Complex things are naturally bigger, shinier, and with more moving parts and blinking lights than simple things. They’re mesmerizing. It’s easy to be fascinated with all the facets, angles and possibilities that come with being complex. But complexity destroys productivity.
I’ve personally landed millions in contracts from small companies to giant technology and pharmaceutical corporations, and I’ve never once thought about “competition.” It has never been a factor. I actually don’t think I have any, and I don’t believe you do, either. If you think you do, you just might be thinking like an Industrialist.
“You will get all you want in life if you help enough other people get what they want.” Zig Ziglar. You either live in a world of abundance or in a world of scarcity, and whichever one you choose effects every decision you make.
Companies that live in a world of abundance will flourish in the Participation Age.
The uneducated (those who learn without school) are, by almost every measure, doing much better than their mortar-boarded friends. Our Industrial Age education system would like you to believe it’s not true, but the fox is guarding the hen house.